Frequently Asked Questions

How do I know if the headset works with my phone?

With so many headsets available, we wanted to make finding a compatible headset straightforward. Use our headset finder and we will show you a headset that will work with your device. Give us a call on 0330 159 8218 if you need help.

Do your headsets come with bottom cables?

We sell all our headsets separately from the bottom cables. Why? Because there are a variety of different cables you may need dependant on your device. And not all work the same way. Try our headset finder and we will suggest the correct cable for your device.

Feel free to speak to a member of our team if you need help finding the correct fit.

What’s the difference between monoaural and binaural?

Those are just fancy terms made up to describe where the sound comes from. Monoaural means one ear, and binaural means two. Monoaural headsets are ideal for multi-taskers, whereas binaural headsets are perfect if you need to focus.

How will I be invoiced for my headsets?

Our accounts team will invoice you directly.

How long does delivery take?

Standard next day delivery is £10.

Delivery before 10:30am (as early as 7am) is £20.

Delivery before 12pm (as early as 8am) is £15.

We only offer shipping to the United Kingdom and Ireland. Some area codes need a 2-day shipping lead time dependant on your area code.

We fulfil orders Monday to Friday 9:00am to 5:30pm.

Note: If we have to order a product from our supplier due to it not being a regular product, we supply the cut-off time. Delivery price may vary. Please check this before ordering.

Can I add a headset to my cordless phone?

Yes! Most cordless phones have a 2.5mm plug on the side to connect a headset. If you’re unsure if the headset you want will work, call one of our team and they will be happy to check for you.

How can I get help if needed?

You can call us on 0330 159 8218 or email hello@gogetheadsets.co.uk and a member of our team will be more than happy to help.

How do I get technical product support?

All products come with 30-days free tech support. Call our team on 0330 159 8218 with your order reference number and we'll be happy to help.

What if my headset is faulty?

While we test and sell only the best headsets, sometimes faults happen. That's why we offer a 12 months warranty. If you do experience issues, please contact our team and they will help you get a replacement sorted.

What methods of payment do you accept?

We accept all major debit and credit payments as well as BACS. If you wish to set up a company credit account, please speak to a member of our team on 0330 159 8218.

Can I get a copy of my invoice?

We issue invoices directly. If you need a copy, please email hello@gogetheadsets.co.uk with your order reference number and we will get a copy sent to you.

Can I order over the phone?

Of course! The Go Get Headsets team are here to help. Call us on 0330 159 8218 and we will match you with your perfect headset.

Do you provide free delivery?

Standard delivery is £10 on all orders for next day delivery. On orders of 10 or more headsets, we do offer a discounted rate – please speak to one of our team if you are ordering more than 10 items.

Do you ship to Europe?

Yes! To get delivery rates for your country, please speak to a member of our team on 0330 159 8218.

I haven’t received my order, what do I do?

Please contact our team on 0330 159 8218 if your headset hasn’t arrived within the specified delivery time. All orders are tracked, so please provide a mobile number upon checkout to keep track of your headset.

What is the warranty on my headset?

All headsets come with 12 months warranty. And some brands offer longer manufacturer warranties. If you are experiencing issues with your warranty, don't hesitate to contact us.

What if I want to return my item?

Our returns address is:

Go Get Headsets

The Victoria Foundry

17 Marshall Street

Leeds

LS11 9EH

Please see our Terms & Conditions for full details about returns and refunds. Alternatively, contact a member of our team who will be able to help with any issues.

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